How can we help you?

The lifetime version is delivered as a .ccx file - check your email or order confirmation page for the download link.

1. Download the .ccx file from your order confirmation email
2. Double-click the .ccx file - Adobe Creative Cloud installs it automatically, no manual setup needed
3. Open Photoshop → Plugins → RetouchLab Skin Pro - the panel appears and you're ready

Requires Photoshop 2022+ (v23.3) · Mac or Windows · Creative Cloud app must be installed

This usually means Photoshop needs a restart, or Creative Cloud needs to sync. Try these steps in order:

1. Fully close and reopen Photoshop
2. Check Plugins → RetouchLab Skin Pro in the top menu bar
3. If still missing - open Creative Cloud, go to Stock & Marketplace → Plugins, find RetouchLab and click Update or Reinstall
4. Restart Photoshop again

Still not showing? Email us and we'll help.

The most common cause: you're painting on the wrong layer. The brush only works on the white mask layer that RetouchLab creates when you click Run Retouch.

1. Open your photo in Photoshop
2. Open the plugin: Plugins → RetouchLab Skin Pro
3. Click Run Retouch - this creates the retouch layer with a black mask
4. Make sure the mask thumbnail (not the layer thumbnail) is selected in the Layers panel
5. Paint white over the skin areas you want retouched

The plugin will only retouch where you paint white. If there is no mask selected, the brush has no effect.